What verified actually means on a listing

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On this page
  1. Email, at signup
  2. Phone, at the first listing or the first conversation
  3. Documents, read by a person
  4. What we will not say

"Verified" is a word that hides three different things, so it is worth saying which one you are looking at.

Email, at signup

An address that received a link and had it clicked. It proves the account can be reached. It proves nothing about the person.

Phone, at the first listing or the first conversation

A code sent by SMS and typed back. The gate sits there rather than at signup on purpose: every code is a paid message and a step people abandon, so it is asked for at the moment intent is real - when somebody publishes an animal, or starts talking to an owner.

A phone check is what stands behind a listing and a conversation. It is not a statement about who the person is. It means a working number answered once.

Documents, read by a person

The third is the only one that involves a human. A lister who says they are a breeder, a shelter or a vet can submit documents, and an admin reads them. The role badge appears publicly only after that, and until then the claim is not shown at all.

This is the check that carries weight in matching. A candidate whose documents have been read scores 10 of the 100 points and the reason says so, so the number and the trust move together.

What we will not say

We will not tell you that you always know who you are talking to. Three checks of different strengths exist and each is reported as itself, on the listing and in the reasons behind a score. Anything more than that would be a claim we have not earned.

Keeping your contact details yours

Contact information is never in a public response. A Direct Connect credit is the only thing that moves it, and every spend is on the record.

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